Refunds / Cancellations Policy

CANCELLATION, RETURN & REFUND POLICY

Can I cancel my order?
You might cancel an order within 5 working hours since the order has been placed. In no situation will the customer be allowed to cancel an order post confirmation of an order by our team.
We want you to understand that our products are handcrafted and made to order. Once the order is confirmed it moves into production, which cannot then be reversed.


What if I received a damaged or puffed bottle?
Please let us know within 24 hours of receipt of the package for us to act on it. Any notice given by a customer post 24 hours from delivery shall not be entertained.


What if I got a different flavour than what I ordered?
Please let us know within 24 hours of receipt of the package for us to act on it. Any notice given by a customer post 24 hours from delivery shall not be entertained.


What if I opened the bottle, and want to return it?
Sorry, We cannot accept opened bottles back.


When will I get my refund?
Refunds, if eligible, will be processed through the same online mode within 7 working days. Refunds will be done after deducting transaction charges.


CONTACT INFORMATION
Feel free to contact us regarding the above mentioned between 9 AM to 4 PM from Monday to Friday only.
If you have any questions, kindly contact us at mail@rachelsorchard.com or call us on +91 9447177188

 

If a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from a Seller, Firm has the right to refuse or cancel any orders placed for product listed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If the order has been cancelled or refused after a credit card has been charged for the purchase, Firm will issue a refund for the transaction amount after deducting transaction charges laid by the respective payment gateway partner.

 

DISCLAIMER, NO WARRANTY AND LIMITATION OF LIABILITY
The site, the services and the products purchased by you are provided on a basis. The Firm makes no other representations or warranties of any kind, express, implied or statutory. The Firm, and its subsidiaries, affiliates, officers, directors, employees, shareholders, agents, merchants and suppliers specifically disclaim any implied warranties of title, merchantability, performance, fitness for a particular purpose and non-infringement. In addition, no advice or information (oral or written) obtained by you from Firm shall create any warranty.in addition, to the maximum extent allowable by applicable law, the Firm and its subsidiaries, affiliates, officers, Partners, employees and agents specifically disclaim all liability resulting from personal injury and/or death resulting from, or arising out of, your use or consumption of products obtained from sellers through the site or in connection with the products & services. Such disclaimer shall include, without limitation, mislabeling of products and/or ingredients. In any such situation, your sole recourse shall be against the Seller who supplied you with the product through our site. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. This warranty gives you specific legal rights and you may also have other legal rights that vary from state to state.

 

Without limiting the foregoing, we do not guarantee continuous, uninterrupted access to the site or the products & services, and operation of the site may be interfered with by numerous factors outside our control.

 

INDEMNITY
You agree to indemnify and hold the FIrm and (as applicable) its subsidiaries, affiliates, officers, Partners, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any party due to or arising out of your breach of the T&Cs (and any documents they incorporate by reference), your own use of the site or the products & services, or your violation of any law or the rights of a third party.

 

TERMINATION
You agree that we may, with or without cause, immediately terminate your account and access to our site and Services without prior notice. Without limiting the foregoing, the following may lead to the termination by the Firm of a user’s use of the site and the Services: (a) breaches or violations of the T&Cs or other incorporated documents, policies or guidelines, (b) requests by law enforcement or other government agencies, (c) a request by you (self-initiated account deletions), and (d) unexpected technical issues or problems. Termination of your site account includes (without liability to the Firm): (i) removal of access to all offerings within the site and the Services, (ii) possible barring you from further use of our site and Services, and (iii) revoking all password(s) and usernames issued to or chosen by you. Furthermore, you agree that all terminations shall be made in our sole discretion and that we shall not be liable to you nor to any third-party for any termination of your account or access to our site and Services.

 

Any termination of access or of the T&Cs shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.

 

APPLICABLE LAW
The laws of the Ernakulam courts govern these Terms of Use, without giving effect to any principles of conflicts of laws or the Convention on Contracts for the International Sale of Goods. Any dispute with the Company or its affiliates relating in any way to these Terms of Use or your use of the site or products & services shall be adjudicated as per India laws.

 

COPYRIGHT COMPLAINTS
We respect the intellectual property rights of others and we prohibit users from uploading, posting or otherwise transmitting on our site or in connection with the products &services any materials that violate another party’s intellectual property rights. When we receive proper Notification of Alleged Copyright Infringement, we promptly remove or disable access to the allegedly infringing material and terminate the accounts of repeat infringers as described herein in accordance with the Digital Millennium Copyright Act.

 

If you believe that any content on the site may give rise to copyright infringement, please provide the company with the written information specified below.

 

An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest. A description of the copyrighted work that you claim has been infringed upon; A description of where the material that you claim is infringing is located on the site, including the product name, if applicable; Your address, telephone number, and e-mail address; A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Please send notices to mail@rachelsorchard.com

 

REPEAT INFRINGER POLICY
In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, Firm has adopted a policy of terminating, in appropriate circumstances and at Firm’s sole discretion, members who are deemed to be repeat infringers. Firm may also at its sole discretion limit access to the site and/or terminate the memberships of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

 

RESOLUTION OF DISPUTES AND RELEASE
In the event a dispute arises between you and the company, please contact us at mail@rachelsorchard.com

 

Should you have a dispute with one or more users, a Seller, or an outside party, you release the Firm (and the Firm’s officers, partners, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

 

Firm, for the benefit of users, may try to help users resolve disputes. We do so in our sole discretion, and we have no obligation to resolve disputes between users or between users and outside parties. To the extent that we attempt to resolve a dispute, we will do so in good faith based solely on our policies. We will not make judgments regarding legal issues or claims.

 

SEVERABILITY
If any provision of these T&Cs is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision shall be excluded from these T&Cs and the remainder of the T&Cs shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided, however, that in such event these T&Cs shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction.